Live call answering
A person answers in your business name when your team cannot.
Missed-call answering service for home-service businesses
Missed-call answering that turns home-service leads into booked jobs.
Your next job shouldn’t go to voicemail.
Call Metrics provides live call answering and receptionist services for home-service contractors, with lead qualification, appointment booking, and approved urgent-call routing in your business name while you stay focused on the work.
Keep your existing numberLive human answeringClient-approved scripts
Included coverage is Monday–Friday overflow only. Weekends, holidays, and after-hours are not included and require a custom quote. This is not 24/7 coverage.
Operations preview
Sample call flow
- 01Incoming call answered live
- 02Service area confirmed
- 03Lead qualified
- 04Appointment booked or requested
- 05Urgent route followed
- 06Owner receives a summary
Illustrative workflow — not customer data.
You work. We pick up.
01Calls answered live
02Details captured
03Next steps booked
What we handle
A front desk that moves at field speed.
Home-service answering, overflow answering, qualification, booking, and urgent-call routing configured around how your business already works.
Lead qualification
Capture the service, location, timing, and details your team needs.
Appointment booking
Book approved slots or send a structured appointment request.
Urgent-call routing
Follow your transfer, notification, and emergency boundaries.
The operating model
Your number stays yours. The missed calls become ours.
Start with the calls you cannot take. Call Metrics adds a reliable answering layer without asking you to replace the systems your business already uses.
Set the rules: services, areas, hours, FAQs, and urgent definitions.
Forward overflow calls: keep your current business number.
We answer: a live receptionist follows your approved call flow.
Receive the outcome: appointment, transfer, or organized summary.
Simple monthly plans
Choose the answering layer that fits your call volume.
Every recurring plan includes a trained live receptionist, an approved call flow, caller qualification, and Monday–Friday overflow coverage. Payment is handled separately after review.
Founding Client Pilot
$199 for 30 days
A limited introductory offer for businesses testing a reliable live answering layer.
50 live-call minutes
Limited introductory offer · no setup fee
- Up to 50 live-call minutes
- Monday–Friday overflow coverage
- Lead qualification
- Appointment booking
- Urgent-call routing
- Text or email summaries
- No long-term agreement
Starter
$199 per month
A focused answering layer for businesses ready to stop losing routine opportunities.
40 live-call minutes
$5.00 per additional minute · $149 one-time setup
- Live answering in your business name
- Lead qualification
- Service-area verification
- Appointment booking
- Urgent-call routing rules
- Text or email summaries
- Existing-number forwarding
- Monday–Friday overflow coverage
Growth
$379 per month
More answering capacity for growing plumbing, HVAC, electrical, and property-service companies.
100 live-call minutes
$4.25 per additional minute · $149 one-time setup
- Everything included in Starter
- Designed for growing plumbing, HVAC, electrical and property-service companies
Dispatch Pro
$679 per month
Advanced scheduling and routing workflows for teams managing more active call volume.
200 live-call minutes
$3.50 per additional minute · $149 one-time setup
- Everything in Growth
- Advanced scheduling and routing workflows
- Monthly call-performance summary
- Priority workflow updates
Custom
Starting at $999 per month
A tailored operating layer for larger teams, multiple locations, or complex routing needs.
350 live-call minutes
- 350 or more live-call minutes
- Custom overage pricing
- Multiple locations or departments
- Extended coverage options
- Custom routing and scheduling workflows
The $149 one-time setup fee applies to monthly plans and is waived when the customer begins with a three-month service agreement. The recurring plan begins only after continued service is approved following the pilot.
The $199 pilot is a one-time 30-day trial with 50 minutes and no automatic renewal; Starter is an ongoing $199/month plan with 40 minutes.
Clear boundaries
Your rules stay in control.
- Live human answering
- Existing number stays yours
- Client-approved scripts and routes
- No medical, legal, technical, or insurance advice
- No payment-card collection during ordinary call handling
- You control availability and urgent procedures
Pricing and service terms
Straight answers before you start.
Read how minutes, coverage, upgrades, pilot approval, and owner-reviewed policies work.
Live-call minutes are rounded to the nearest 30 seconds.
Verified spam and solicitation calls are not billed.
Hold time and post-call administrative work are not billed.
Usage beyond the selected plan is charged at that plan’s published overage rate.
Yes. Customers may upgrade their plan as call volume grows.
Monday–Friday overflow coverage is included. Weekend, holiday, after-hours, and outbound-calling services require a custom quote.
The recurring plan begins only after the customer approves continued service following the pilot.
Cancellation, renewal, and refund terms are not yet available. Confirm these terms in a service agreement before beginning service. The pilot does not automatically start a recurring plan.
No. The form saves your preferred contact method for staff review; it does not send a text or enroll you in marketing texts. Text or email summary delivery must be confirmed as part of your service setup.
Limited introductory offer
Start Your 30-Day Pilot
Tell us how your business handles calls, and we’ll review your workflow before discussing next steps.
Monday–Friday overflow only. Weekends, holidays, and after-hours are not included and require a custom quote; this is not 24/7 coverage.
No long-term agreement
No payment collected online
Founding Client Pilot selected