Call Metrix pricing

Answering plans built around your call volume.

Start with the limited Founding Client Pilot or choose a monthly plan after reviewing your workflow. There is no online payment collection on this page.

Founding Client Pilot

$199

for 30 days

A limited introductory offer for businesses testing a reliable live answering layer.

50 live-call minutes

  • Up to 50 live-call minutes
  • Monday–Friday overflow coverage
  • Lead qualification
  • Appointment booking
  • Urgent-call routing
  • Text or email summaries
  • No long-term agreement
Request Pilot Details

Starter

$199

per month

A focused answering layer for businesses ready to stop losing routine opportunities.

40 live-call minutes

$5.00 per additional minute

  • Live answering in your business name
  • Lead qualification
  • Service-area verification
  • Appointment booking
  • Urgent-call routing rules
  • Text or email summaries
  • Existing-number forwarding
  • Monday–Friday overflow coverage
Request Pilot Details

Growth

$379

per month

Most Popular

More answering capacity for growing plumbing, HVAC, electrical, and property-service companies.

100 live-call minutes

$4.25 per additional minute

  • Everything included in Starter
  • Designed for growing plumbing, HVAC, electrical and property-service companies
Request Pilot Details

Dispatch Pro

$679

per month

Advanced scheduling and routing workflows for teams managing more active call volume.

200 live-call minutes

$3.50 per additional minute

  • Everything in Growth
  • Advanced scheduling and routing workflows
  • Monthly call-performance summary
  • Priority workflow updates
Request Pilot Details

Custom

Starting at $999

per month

A tailored operating layer for larger teams, multiple locations, or complex routing needs.

350 live-call minutes

  • 350 or more live-call minutes
  • Custom overage pricing
  • Multiple locations or departments
  • Extended coverage options
  • Custom routing and scheduling workflows
Request a Custom Quote

Setup and coverage: Monthly plans include a $149 one-time setup fee, waived when a customer begins with a three-month service agreement. Monday–Friday overflow coverage is included. Weekend, holiday, after-hours, and outbound-calling services require a custom quote.

Pricing FAQ

How are live-call minutes counted?

Live-call minutes are rounded to the nearest 30 seconds.

Are spam calls billed?

Verified spam and solicitation calls are not billed.

Is hold time billed?

Hold time and post-call administrative work are not billed.

What happens when usage exceeds a plan?

Usage beyond the selected plan is charged at that plan’s published overage rate.

Can I change plans?

Yes. Customers may upgrade their plan as call volume grows.

What coverage is included?

Monday–Friday overflow coverage is included. Weekend, holiday, after-hours, and outbound-calling services require a custom quote.

When does recurring service begin?

The recurring plan begins only after the customer approves continued service following the pilot.

What are the cancellation, renewal, and refund terms?

These terms are pending owner confirmation. Call Metrix will publish the actual policy before recurring service begins rather than guessing at it.

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